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HOW DO I PLACE AN ORDER?For fastest ordering, you may charge your purchases on our website. WHAT IF I CHANGE MY MIND AFTER I RECEIVE MY ORDER?100% SATISFACTION GUARANTEED. Keepsakes Home Decor guarantees everything we sell. If any product does not meet your expectations, please contact us at: After you receive your authorization you may return it to us and we will gladly refund your merchandise amount, credit your account, or issue a replacement (if in stock) -- whichever you prefer. WHAT IS YOUR SHIPPING AND HANDLING POLICY?Our policy is prompt and efficient processing of your order. If any item is out of stock, we'll inform you right away. Items ordered together are not always shipped on the same day or in the same box. Items may not be shipped by the same carrier which may effect shipping times.Please see our shipping page for detailed information.
ARE THERE ANY FEES TO SHIP OUTSIDE THE CONTINENTIAL U.S.?We'll notify you if additional charges are required for deliveries outside the 48 contiguous states. You may also be required to pay duty or taxes in non-U.S. destinations.Please include your street address and your P.O. Box (if applicable), and allow 7-10 days for delivery. Some items are shipped to you directly from the manufacturer and will take extra time to arrive.
WHAT ARE YOUR SHIPPING AND HANDLING CHARGES?Please add shipping and handling charges according to the chart below: Order Total Shipping and Handling Fee
CAN I GET FASTER DELIVERY SERVICE?For faster delivery, please email us at help@keepsakes-homedecor.com for Express Service for an additional charge per address. This applies only to in-stock items delivered to the continental U.S. some oversized or heavy items, or items being shipped directly from the manufacturer, may be excluded.
DO YOU CHARGE SALES TAX?Sales tax will be added to shipments made to residents of California.
WHAT IF I HAVE A QUESTION AFTER MY ORDER?If you have any question about your order, or any problems or questions after your order has arrived, please email us at help@keepsakes-homedecor.com.
WHAT IS YOUR CUSTOMER SERVICE INFORMATION?USPS MAILING ADDRESS:: Keepsakes Home Decor POBox 2005 Helendale CA 92342-2005 UNITED PARCEL SERVICE (UPS) OR FEDERAL EXPRESS (FEDEX) OR OTHER SHIPPERS: Keepsakes Home Decor 26249 Fleet Lane Helendale CA 92342-2005
WHAT IS YOUR RETURN POLICY?Unfortunately, shipping and handling charges are not refundable. Additionally, you must pay shipping and insurance on items returned to Keepsakes Home Decor. Please read our complete Return Policy.
WHAT IS YOUR PRIVACY POLICY?Your privacy is important to us. We know it is important to you, and value the confidence you have in Keepsakes Home Decor. We want to be sure you understand the information we gather about you, how we use it, and the steps we take to safeguard it. Please see our Privacy Notice for more details. If this policy, "we", "our", and "us" means "Keepsakes Home Decor.
WHAT IS YOUR POLICY ON CONFIDENTIALY AND SECURITY?Keepsakes Home Decor maintains security practices designed to ensure the security, integrity, and confidentially of customer information. We restrict access to your nonpublic personal information to those employees who need access to that information to provide products or services to you. We also maintain physical, electronic, and procedural safeguards that comply with standards to guard your nonpublic personal information.
WHAT ABOUT POLICY CHANGES?Keepsakes Home Decor reserves the right to amend their policies from time to time and to apply any changes to information previously collected as permitted by law. We will inform you of any changes, as required by law. WHAT HAPPENS IF I CLOSE MY ACCOUNT?If you cease to be our customer, such as when your account is closed or becomes inactive, our information practices in this policy, as amended from time to time, will continue to apply. Except with respect to opt out of affiliate sharing, this policy relates only to nonpublic personal information and does not affect our information practices with respect to other information.HOW WILL MY CHARGE APPEAR ON MY STATEMENT?Look under "Transactions" or "Purchases" for "Keepsakes-Home Decor". or Somewhere In Time Collectibles.THANK YOU!Thank you. If you have any further questions, please contact us by email at help@keepsakes-homedecor.com. JoAnn and Brenda
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Note: All prices in US Dollars
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